SHIPPING, RETURN & EXCHANGE POLICY
SHIPPING POLICY
We strive to provide convenient and reliable shipping options for all our customers:
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Island-Wide Shipping: Our raw dog food is available for delivery across all Hawaiian islands.
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Shipping Outside the Big Island: Orders shipped outside of the Big Island require a minimum purchase of 50 lbs of raw dog food.
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Big Island Orders: If you are located on the Big Island, you have two convenient options:
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Island-Wide Delivery: You can schedule a delivery anywhere on the Big Island for a fee.
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Free Pickup: You can pick up your order for free in Hilo from Gregg.​​
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If you have any questions or need assistance with your order, please contact us. We are happy to help!
Thank you for choosing us to care for your pets.
RETURN & EXCHANGE POLICY
Thank you for shopping with us! Please note the following regarding returns and exchanges:
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All sales of raw dog food and bones are final.
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We understand that things can happen during shipping, so if your items arrive damaged, please contact us immediately. We will assess the situation and work with you to resolve the issue.
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If you have any concerns about the quality or condition of the product you received, please email us. We are happy to evaluate the situation on a case-by-case basis and assist you further.
We appreciate your understanding and are here to support you and your animals!
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